Customer Support Bulletin Board
The "One-Stop Shop" is a single, convenient and efficient service that offers you the customer a multitude of services to gain
knowledge and information on your support options.
Release Schedule
| PRODUCT |
MODULE |
Q4 2009 |
Q1 2010 |
Q2 2010 |
| ALIGNE 2.0.4 |
AIF |
2.0.4.2.0 (Oct 19)
2.0.4.4.0 (Nov 15)
2.0.4.6.0 (Dec 14)
|
2.0.4.8.0 (Jan 11)
2.0.4.9.0 (Jan 27)
|
NA
|
| Power Ops |
2.0.4.2.0 (Oct 19)
2.0.4.4.0 (Nov 15)
2.0.4.6.0 (Dec 14)
|
2.0.4.8.0 (Jan 11)
2.0.4.9.0 (Jan 27)
|
NA
|
| Gas Ops |
2.0.4.2.0 (Oct 16)
2.0.4.4.0 (Nov 15)
2.0.4.6.0 (Dec 13)
|
2.0.4.8.0 (Jan 11)
|
NA
|
| Front Office |
2.0.4.2.0 (Oct 19)
2.0.4.4.0 (Nov 15)
2.0.4.6.0 (Dec 14)
|
2.0.4.8.0 (Jan 11)
2.0.4.9.0 (Jan 27)
|
NA
|
| Fuels Mgt |
NA
|
2.0.4.9.0 (Jan 11)
|
NA
|
| ALIGNE 2.0.5 |
AIF |
NA
|
2.0.5 (March 12)
|
TBD
|
| Power Ops |
NA
|
2.0.5 (March 12)
|
TBD
|
| Gas Ops |
NA
|
2.0.5 (March 12)
|
TBD
|
| Front Office |
NA
|
2.0.5 (March 12)
|
TBD
|
| Fuels Mgt |
NA
|
2.0.5 (March 12)
|
TBD
|
| PRODUCT |
VERSION |
Q4 2009 |
Q1 2010 |
Q2 2010 |
| ALIGNE / ZAINET |
6.4 |
NA |
6.4.3.1 (Jan 14) |
TBD |
| 8.0 |
NA |
NA |
NA |
| 8.1 |
8.1.10 (Nov 20) |
8.1.11 (Mar 31) |
NA |
| 8.2 |
NA |
NA |
NA |
| ENTEGRATE |
2.0 |
2.0.25.0.0 (Oct 15)
2.0.26.0.0 (Dec 16)
|
2.0.27 (Jan 25)
|
2.0.28 (Apr) |
2.0.5 |
NA |
2.0.5.7.26 (Feb 24) |
TBD |
| 2.0.6 |
2.0.6.16 (Oct 30)
|
2.0.6.17 (Mar 5) |
TBD |
| 3.0 |
NA |
NA |
3.0.0.0.0 (Jun) |
| ALIGNE / GTM |
3.1 |
3.1.38.0.0 (Oct 1)
3.1.39.0.0 (Oct 20)
3.1.40.0.0 (Nov 2)
3.1.41.0.0 (Nov 16)
3.1.42.0.0 (Dec 1)
3.1.43.0.0 (Dec 22)
|
3.1.46.0.0 (Jan 27)
3.1.47.0.0 (Mar 12)
|
3.1.48.0.0 (Apr)
3.1.49.0.0 (May)
|
| GTMS WEB |
5.1 |
NA |
5.1.14 (Mar) |
As Needed |
| GMS |
6.2.8 |
NA |
As Needed |
As Needed |
| 6.4 |
NA |
6.4.14 (Mar) |
As Needed |
Please note the following when using the schedule:
- The first published date will always be by quarter. As the planned date draws nearer, we will update with a month and then a date.
- Any month or date noted in gray means planned and subject to change.
- If a release has a posted date (mon/day), then the release will be available on or around that date.
- The schedule is subject to change and we will make every effort to keep it current. We will replace outdated information with new and not keep a history of previous postings.
- If you do not see a release date planned for a product/module or a product/module version, keep checking. The absence of a stated release date does not mean the product/module has been de-supported unless we have announced otherwise.
For questions regarding the release schedule, please contact releaseinfo@sungard.com
Need Help with to SupportZone?
Sign up for free training via WebEx. All training sessions are from 8:00am - 8:30am CST. Click the links below to register.
| DATE |
TRAINING |
| February 3, 2010 |
Dashboards
|
| February 17, 2010 |
Ticket Closures
|
| March 3, 2010 |
CDD Expectations/Searches
|
Need to Network with Peers and Subject Matter Experts?
OPTIMIZE YOUR KNOWLEDGE!
VISIT THE WORLDWIDE USER GROUP
This is the place and means by which we as the SES User Community can network, learn product information, listen to our peers and hear subject matter experts speak. This offers us an opportunity to meet one-on-one to share experiences, exchange ideas as well as technical expertise related to the use of SES software and related products.
The SES User Group will be independently run by a User Group Customer Council that will conduct both online and in-person meetings on a regular basis.
Customer Support Regional Managers
| REGION |
TOLL FREE |
DIRECT |
NORMAL SUPPORT HOURS |
EMAIL ESCALATION MANAGER |
| Americas |
888-989-4101 |
713-210-8019 |
M-F 0800 - 1800 CST -6 |
Andy Houser
|
| EMEA |
NA |
+44 (0) 20 8081 2555 |
M-F 0800 - 1800 GMT |
Olga Novikova |
| Asia-India |
NA |
+91-20-6624-8030 |
M-F 0930 - 1800 UTC/GMT +5:30 hours |
Ranjit Savant |
Need Training?
OPTIMIZE YOUR INVESTMENT!
VISIT THE SUNGARD ENERGY TRAINING ACADEMY
SunGard Energy is committed to providing extensive product training to our clients. Whether you're just learning about your SunGard solution or
are a seasoned veteran in need of a quick refresher, our training provides a wealth of opportunities to increase your knowledge and productivity.
Tell us how we are doing
Click here to take survey
| 
