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Release Schedule


PRODUCT MODULE Q1 2012 Q2 2012 Q3 2012
ALIGNE 2.0.5 AIF 2.0.5.16.0 (Jan 26)
2.0.5.17.0 (Mar 7)
2.0.5.18.0 (Apr 5)
2.0.5.19.0 (May)
2.0.5.20.0 (Jun)
TBD
Power Ops 2.0.5.16.0 (Jan 26)
2.0.5.17.0 (Mar 7)
2.0.5.18.0 (Apr 5)
2.0.5.19.0 (May)
2.0.5.20.0 (Jun)
TBD
Gas Ops 2.0.5.16.0 (Jan 26)
2.0.5.17.0 (Mar 7)
2.0.5.18.0 (Apr 5)
2.0.5.19.0 (May)
2.0.5.20.0 (Jun)
TBD
Front Office 2.0.5.16.0 (Jan 26)
2.0.5.17.0 (Mar 7)
2.0.5.18.0 (Apr 5)
2.0.5.19.0 (May)
2.0.5.20.0 (Jun)
TBD
Fuels Mgt 2.0.5.16.0 (Jan 26)
2.0.5.17.0 (Mar 7)
2.0.5.18.0 (Apr 5)
2.0.5.19.0 (May)
2.0.5.20.0 (Jun)
TBD
ALIGNE 3.0.0 AIF 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
Power Ops 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
Gas Ops 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
Front Office 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
Fuels Mgt 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
Base 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
HAS 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
RDS 3.0.1.4.0 (Jan 18)
3.0.1.5.0 (Feb 17)
3.0.1.6.0 (Mar 27)
3.0.1.7.0 (Apr 20)
3.0.1.8.0 (May)
3.0.1.9.0 (June)
TBD
PRODUCT VERSION Q1 2012 Q2 2012 Q3 2012
ALIGNE / ZAINET 6.4 NA
TBD
TBD
8.0 NA
TBD
TBD
8.1 NA
TBD
TBD
ENTEGRATE 2.0 2.0.28.7.0 (Jan 31)
2.0.28.8.0 (Feb 27)
2.0.28.9.0 (May)
2.0.28.10.0
2.0.5 NA
TBD
TBD
2.0.6 2.0.6.20.0 (Mar 2)
2.0.6.21.0 (Jun)
TBD
ALIGNE / GTM 3.1 NA TBD
TBD
GTMS WEB 5.1 NA
TBD
TBD
5.2 5.2.8.0 (Feb 1)
TBD
5.2.9.0 (Aug)
GMS 6.2.8 NA
TBD
TBD
6.4 NA
TBD
TBD
6.5 6.5.8.0 (Feb 1)
TBD
6.5.9.0 (Aug)

Please note the following when using the schedule:

  • The first published date will always be by quarter. As the planned date draws nearer, we will update with a month and then a date.
  • Any month or date noted in gray means planned and subject to change.
  • If a release has a posted date (mon/day), then the release will be available on or around that date.
  • The schedule is subject to change and we will make every effort to keep it current. We will replace outdated information with new and not keep a history of previous postings.
  • If you do not see a release date planned for a product/module or a product/module version, keep checking. The absence of a stated release date does not mean the product/module has been de-supported unless we have announced otherwise.

For questions regarding the release schedule, please contact releaseinfo@sungard.com


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VISIT THE WORLDWIDE USER GROUP

This is the place and means by which we as the SES User Community can network, learn product information, listen to our peers and hear subject matter experts speak. This offers us an opportunity to meet one-on-one to share experiences, exchange ideas as well as technical expertise related to the use of SES software and related products.

The SES User Group will be independently run by a User Group Customer Council that will conduct both online and in-person meetings on a regular basis.


Customer Support Regional Managers


REGION TOLL FREE DIRECT NORMAL SUPPORT HOURS EMAIL ESCALATION MANAGER
Americas 888-989-4101 713-210-8218 M-F 0800 - 1800 CST -6 Becky Mendel
EMEA NA +44 (0) 20 8081-2535 M-F 0800 - 1800 GMT Han Cherry
Asia-India NA +91-20-41491118 M-F 0930 - 1800 UTC/GMT +5:30 hours Ranjit Savant

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